Select an operating system and version to see available software for this product. After you do this, wait about 20 seconds to let Windows rediscover the device and set up the hardware. Modify your browser’s settings to allow Javascript to execute. Replace the batteries with a fresh set of alkaline batteries and make sure they are correctly installed. Is my Windows version bit or bit? Use the battery-level indicators as a guideline.

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Tell us some more! Choose ‘Refresh’ 9131rf update the list. This could take up to 3 minutes, depending on your computer and connection speed. Remove selected files Download files. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. When the mouse is not in use, turn it off using the Off switch on the bottom of the mouse. Wireless keyboard or mouse does not work.

Logitech’s Unifying Receiver family supports up to six. Select your desired files and a list of links will be sent by email. HP’s Link-5 technology consolidates USB dongles for wireless input devices Sign in to comment Be respectful, keep it civil and stay on topic.


If so, set the device to another frequency if it is capable or resync the mouse and keyboard. Both HP’s and Logitech’s technologies rely on a 2. Discussion threads can be closed at any time at our discretion.

Use the mouse on a light colored surface.

Model number 9131URF keyboard has stopped working. i have put in new batteries but no luck.

When replacing batteries, use alkaline batteries. Using the mouse over a black surface can deplete the battery charge at a faster rate. Instant Repair Keybozrd over the Phone 6ya. Please assign your manual to a product: You do not need to completely remove it from the computer; just unplug it.

Keyboard volume controls do not work If the volume controls on the keyboard do not adjust the volume, reinstall the hardware driver.

You can’t post conmments that contain an email address. Technical data is gathered for the products supported by this tool and is used to identify products, provide 9131urrf solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

HP Customer Support – Software and Driver Downloads

Use the Contact HP Web page to obtain a replacement keyboard set. Thank you for your patience. Improving the performance of the wireless keyboard and mouse.


If there is no leakage insert the batteries. Also if I removed bp USB adapter and then plugged it back it, it wouldn’t work.

SOLVED: Model number URF keyboard has stopped working. – Fixya

HP Download and Install Assistant. I put in a lithium battery after noticing that the mouse didn’t Have you tried to go to classic view: Go to the logic tech website and get plug in the model number of your keyboard under the product support keyboard driver section.

There should be a connect button on the mouse docking station, if there is press it and hit the connect button on the keyboard and then hit the space bar, hopefully your problem will be solved. Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Hold it down until the blue activity light shines through the back of the computer again. Open download list Keyboard volume controls do not work.