I have the same question In reply to P. I recommend you to install the scanner driver in compatibility mode. This could take up to 3 minutes, depending on your computer and connection speed. See your browser’s documentation for specific instructions. Warranty withdrawn refurbished product: Sorry this didn’t help.

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Still it is the same problem persists. This product has been exchanged for a new or refurbished product.

HP Customer Support – Software and Driver Downloads

All others are working fine. Asia Pacific and Oceania. This product was designated to be returned to HP. Then follow the instruction to uninstall the driver. This process can take several minutes depending on the number of warranties being checked.

Also try to install the Utility software for scanning purpose which is available in the above HP website. Open download list iwn7 Select from the products you own. I suggest you to the suggestion provided in the HP support website and check if it helps.


This page requires Javascript. I recommend you to refer to the steps provided in the below Microsoft Help Article about printer issues and check if it helps. I again request you to kindly escalate this issue with HP and give us solution.

Sorry this didn’t help. In reply to P. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. In reply to Nyima Yonten’s jp on June 14, The list of all available drivers for your product is shown above. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Asia Pacific and Oceania.

HP Scanjet G Photo Scanner | HP® Customer Support

Don’t tell me to buy new scanner compatible with Windows 10 OS. We were unable to find any drivers for your product. Modify your browser’s settings to allow Javascript to execute.


Remove selected files Download files. Select an operating system and version to see available software for this product.

HP Scanjet G3010 Not working after Windows 10 Upgrade

This product was sold by a third party. This page requires Javascript. This product cannot be identified by Serial Number alone.

We are unable to determine your warranty status for the product and serial number provided. To assist you better, please provided us the information below: It matches the product: HP has scanned your product but currently has no suggestions for driver updates. Product has been exchanged: